Care + warranty

We handmake all of our products with Biothane which is a coated polyester webbing. Biothane is waterproof, odour proof and easy to clean! 

If your gear is dirty simply clean it with warm water and mild soap.

Our warranty covers any hardware failure. 

 Please note that over time black hardware might lose colour. This will not be covered under warranty as it is considered normal wear and tear.

Please contact us at aspencopets@gmail.com for any warranty claims and questions.

Due to our products being made to order, we are not accepting returns or exchanges at this time.

Please make sure you measure your dog correctly.